Frequently Asked Questions
We are a limited company registered in Kenya offering State of the Art One Stop in Physical Rehabilitation (all in one place), I.e. Physiotherapy, Occupational Therapy, Orthopedic Trauma (Plaster), Home Based Care and selling of assorted rehabilitative Equipment (Wheelchairs, Crutches, Corsets, joint supports, etc.)
Our clinicians treat a wide variety of issues some specializing in certain areas while others see a broad range of conditions. Knee, back, shoulder and neck soreness remain the most common treatments that our therapist will see as well as managing stroke survivors, acquired brain injuries, post-operative orthopedic patients and sports injuries.
Some conditions and ailments that therapy can benefit include but not limited to:
- Neurological; acquired brain injuries, concussions, Parkinsons, muscular schlerosis, spinal cord injuries, stroke survivors.
- Musculoskeletal; Back, neck, shoulder, knee.
- Repetitive strain; Carpal tunnel, tendinitis, tennis and golfer’s elbow.
- Postoperative; Total knee replacement, total hip replacement, back surgery, heart surgery.
- Pediatric; Movement disorders, developmental delays, mucular dystrophy, cerebral palsy, patellofemoral syndrome.
- Sports injuries; ACL, MCL, knee, back, concussions.
- Women’s health; Pregnancy issues, urinary incontinence and lymphedema.
Physiotherapy or Occupational Therapy are designed to treat you as an individual. A full assessment of your condition will take place on your first appointment. The therapist will do a physical assessment that will include tests on strength, your range of motion, balance and restrictions. The physiotherapist will also review all relevant medical reports. Together with the client, the therapist will set realistic and achievable goals. Your physio will begin by making a full treatment plan for your rehabilitation program and make a schedule of appointments.
Our clients are seen either in our Clinics, Home-Based Care (you will be seen in your home) or Virtual (use of video or telephone).
No, we do see walk-in patients as well. However, we do recommend that you contact your private health insurance company as they may require a medical referral to authorize reimbursement of treatment charges.
Our offices are:
- NHIF Building 2nd Floor and branches
- Kisii, in New Sansora Building, 2nd Floor,
- Kapsabet, Eden Plaza, 4th floor
- Nairobi, Thika Road, Roasters at Muthaiga North/Garden Estate junction.
- Nyamira Branch, Jamii Building, Ground Floor
But our management system allows us to reach and link you with our therapists across the country anywhere in the country. We are located in many counties with a Nairobi office at NHIF being head office. Please see location of our county and Nairobi facilities in our website – www.tendertouch.co.ke .
We accept M-Pesa cash payments (Pay Bill) as well as most insurance covers as long as your cover is current.
Yes, we accept insurances where we are enlisted as providers – CIC, AAR, Sanlam, Saham, Kengen, AON, GA. But most cash patient with insurances where we are not yet enlisted get insurance claims filled for reimbursement through their employer.
Most insurances we are enlisted with demand that their clients swipe their employer provided cards on either Smart Reader or Mtiba systems. But you will need to come with your or beneficiary National ID.
Our professionals see a wide range of clients with various conditions. But, it is important any therapist you choose has pertinent professional experience to manage your particular condition.
Many therapists treat more than one client at a time. While one client is on a machine, they will see another with exercises. However, it’s important that you know that your therapist will be dedicating their time solely to treating you.
Sessions vary between assessment and treatments, may be 15, 30, 45 and 60-minute sessions. However, one-hour sessions are preferable to speed recovery.
After an initial assessment, your therapist should be able to provide either an accurate count or close estimate of how many sessions will be involved in your treatment.
During your first visit, we would be investigating your injury and functional difficulties, in order to develop your treatment plan. As such, we may provoke your body and injury, creating a short-term increase in pain. If you have any questions during or after any treatment, we always encourage clients to contact their primary therapist immediately to resolve any questions or concerns.
Yes, we shall strive to have you see one therapist. However, many of our clinics work in a multi-disciplinary fashion, and you might see several different therapists from different disciplines. There is nothing wrong with this practice. However, it should be made clear at the beginning of your treatment who is your primary therapist.
Therapy of any kind is not painful, although some do activate deep muscle tissue. As a result, you may feel some stiffness or soreness during the sessions and immediately afterwards. Any discomfort should be temporary, and you must remember that sometimes temporary pain may be a necessary step towards being permanently pain-free.
You may not be asked to take your clothes off but It’s advisable to dress in loose-fitting clothes. Your therapist will probably require access to the area of concern. If your condition is on your lower body then wearing shorts might be ideal – therapy involves movement, wear clothes that allow you to move around without restrictions.
Cancellation and no-show policies vary from clinic to clinic. But it is recommended that you do so 4 hours to your treatment session to allow slotting another patient.
Therapy is a partnership between the therapist and the client. Your therapist should provide instructions on safety, best practices and exercises that you can do yourself between sessions. Adherence to exercises provided by your therapist can dramatically increase your recovery.
We suggest that you take your medication as prescribed by your medical doctor and pharmacist. But feel free to ask your treating therapist this question at your next visit.
- Monday: 08 am – 05:00 pm
- Tuesday: 08 am – 05:00 pm
- Wednesday:08 am – 05:00 pm
- Thursday: 08 am – 05:00 pm
- Friday: 08 am – 05:00 pm
- Saturday: CLOSED
- Sunday: 08 am – 01:00 pm